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About Us

About Us

OfficePersonalized Answering & Scheduling Services, Inc (PASS) is a state of the art scheduling center and call center that provides services for busy companies all over the United States and Canada. We provide services to businesses small and large. Our scheduling and call center provides a diverse array of options to meet the needs of your company including receptionist services, selling and scheduling appointments, marketing and virtual office support.

At Personalized Answering & Scheduling Services,  we focus on providing knowledgeable, professional and courteous service. We will work closely with you to understand the intricacies of your business so that we may service your client’s just as you would no matter where they are located in the United States or Canada. You can be certain that we will be dedicated to the success or your company. After all, our overall success depends on your company’s success.

It is important that your clients believe they have contacted your professionally staffed office. To achieve this, Personalized Answering & Scheduling Services, Inc.  provides a quiet call center environment. Your clients will not hear “chatter” in the background when they contact your local office. They will be greeted by friendly, well trained customer representatives with over 30 years combined of customer service, sales, and scheduling experience.

Why PASS?

Your company’s success can be impacted if your phones are not answered or not answered properly. Statistics show that up to 80% of callers will not leave a message or call back if the phone is not answered. Additionally, 98% of people say poor telephone handling gives a bad impression of a company right away and 69% will never call back.

Our friendly, highly trained customer representatives combined with our web based scheduling and marketing software have helped our current customers experience sales growth of 15%-40%. If you choose PASS to provide sales and scheduling services, you can enjoy up to a 78% closure rate. We train all of our representatives to be the best in their field. They take pride in understanding your business and will work hard to personalize your service to achieve the best possible results for your company.

Located just outside of Atlanta, our scheduling center and call center is easily accessible to our customers in the United States and Canada. You are welcome to come visit us at any time.

Lois Rusco – President

Lois Staff

Tom Rusco – Vice President

Tom Staff

Christina – Customer Specialist

Karen1 Staff

Karen Phillip – Customer Specialist

Karen Phillip