In an ever increasingly digital age, the customer uses dozens of data points to decide whether a provider is the right fit for them. Trust factors, such as online reviews, portal ratings and social media endorsements are fast becoming the new currency Service Professionals are measure on.
Home Buyers and Real Estate agents have an array of avenues to find which Home Inspector to work with. Word of Mouth and Referrals remain amongst the most preferred methodologies in gaining new business. Ensuring top agents are fully supported is becoming increasingly critical.
The average Home Buyer will get 2.3 quotes before making a decision on who to use to install their new hardwood floors or redo their roof. Of the hundreds of providers for any large home improvement project, the one that reaches the customer first during a search process has a 95% chance of being invited to bid.
From HVAC Maintenance to Carpet Cleaning, labor and cost of goods pressure are forcing Home Servicing Professionals to focus on repeat customers and technician productivity. Ensuring efficient scheduling of jobs is critical to building profitability.