►Active Response

Manage your calls and emails "live,” and respond to all incoming leads as your office team

►Email Management

Receive and process your business email, including emailed leads

►Text Management

Receive and process your business text messages (BizText), including text leads

►Tailored Scheduling & Booking

Schedule & book your inspections to your exact specifications

►Special Requests

Contact you with special requests from clients and agents about scheduling, services, pricing, etc.

►Urgent Requests

Immediately contact you with urgent requests from clients and agents

►Brand Building

Promote you, your company, and your services to incoming leads to book more inspections

►Educate Clients

Educate your clients on the home inspection and inspection process to book more inspections

►Price Shopper Management

Provide specific details on the value of your services to all price shoppers to book more inspections

►Price Quote Emails

Send price quote emails to leads on orders that don't book on the original call, email, or text

►Extended Lead Follow-Up

Proactive and repeated lead follow-ups to book more inspections

►Upsell Add-on Services

Actively upsell add-on ancillary services, increasing revenue per inspection

►Basic Order Preparation

Collect all required inspection scheduling information available at time of initial booking

►Enhanced Order Processing

Manage all necessary inspection scheduling and follow-up communication for information unavailable at initial booking

►Specialized Info Gathering

Gather specialized property information for the inspection (i.e., MLS, county tax records, etc.)

►Extended Access Coordination

Arrange access to property with client / buyer's agent following initial booking call

►Full Access Confirmations

Confirm property access with seller's agent, agent's office, and/or showing service

►Third-Party Coordination

Arrange all outsourced third-party vendor services

►Pre-Inspection Emails

Send pre-inspection confirmation emails for inspectors not currently using a business mgmt system

►Inspection Agreements

Send inspection agreements for inspectors not currently using a business mgmt system

►Appointment Confirmation Calls

Call all appointments for confirmation 24-36 hours prior to the inspection

►Email Corrections

Obtain valid email address from bounce backs and resend email events via supported business mgmt system

►Confirmation Follow-Up

Resend confirmation emails to clients and agents as needed via supported business mgmt system

►Agreement Follow-Up

Resend inspection agreements to clients and agents as needed via supported business mgmt system

►Invoice Follow-Up

Resend invoices to clients and agents as needed via supported business mgmt system

►Report Follow-Up

Resend inspection reports to clients and agents as needed via supported business mgmt system

►Payment Processing

Collect credit card payment information as needed

►Business Number Hosting

Provide secure and volume-scalable hosting of your business number √ √

►Competitive Research

Perform “secret shopping” services for selected competitors (services, pricing, USPs, etc.)

►Agent Outreach

Perform post-inspection "thank you" and "check in" calls to your agents

►Client Outreach

Perform post-inspection "thank you" and "check in" calls to your clients

►Agent Marketing

Perform calls to agents highlighting promotions, significant announcements, new services, etc.

►Personal Notes

Write and send personlized, hand-written notes to clients (materials and postage provided by inspector)

►Welcome Packets

Assemble and send your welcome packets to new agents (materials and postage provided by inspector)

►Business Consulting

Conduct audit of your services and pricing; provide feedback and suggestions on value-added adjustments

►Database Cleaning

Perform clean-up of your business mgmt system agent database

►Inspection Report Outreach

Within 1-2 business days after posted report, conduct follow up to confirm delivery, answer questions, etc.

►Receivables Collection

Perform calls on your outstanding inspection payments